Refund policy

At our store, we pride ourselves on crafting high-quality, comfortable T-shirts and delivering a seamless shopping experience for every customer. We understand that fit, style, and satisfaction are paramount when purchasing apparel, so we’ve designed a comprehensive, customer-centric return and refund policy to ensure your peace of mind with every order.

You may initiate a return or refund request within 30 calendar days from the date your T-shirt order is delivered. For an item to be eligible, it must be returned in its original, unused, and unaltered condition—this means no wear, no washing, no ironing, no stains, and no damage to the fabric, print, or stitching. All original packaging, tags, labels, and any accompanying accessories (if applicable) must be included and intact upon return. Custom-printed T-shirts, personalized designs, and sale items marked as “Final Sale” are non-returnable and non-refundable, as these are made to order and tailored specifically to your request.

If you receive a T-shirt that is defective (e.g., faulty stitching, broken seams, misprinted graphics, fabric flaws), damaged in transit, or an incorrect size/design/color from what you ordered, please contact our customer service team immediately upon delivery. To resolve the issue quickly, provide your order number, clear photos/videos of the defect/error, and a detailed description of the problem. We will cover all associated costs for returns of defective/incorrect items and promptly arrange a free replacement (in your desired size/design, if in stock) or a full refund—whichever you prefer. No restocking fees will be applied to these cases.

For voluntary returns due to personal preference (e.g., change of mind, incorrect size selection that was not our error), the customer is responsible for all return shipping costs. Original shipping fees (the $3.99 flat rate for orders under $199) are non-refundable for voluntary returns. Additionally, a small restocking fee of 10% of the item’s purchase price will be deducted from your refund to cover the cost of inspecting, cleaning, and restocking the returned T-shirt—this fee is waived only for defective or incorrect item returns.

Once our warehouse receives your returned T-shirt, our team will inspect it within 2–3 business days to verify it meets our return eligibility criteria. If approved, your refund will be processed to your original payment method within 3–7 business days. Please note that refund processing times may vary slightly based on your payment provider (e.g., credit card companies, PayPal) and financial institution—some may take an additional 5–10 business days to reflect the refund in your account. We will send a confirmation email to you once the refund has been initiated. If the returned item fails our inspection (e.g., worn, washed, missing tags), we will notify you via email and ship the item back to you at your expense, with no refund issued.

We reserve the right to deny return or refund requests if the item does not meet our eligibility criteria, if the return request is submitted after the 30-day window, or if we suspect fraudulent activity (e.g., returning worn items as new, multiple excessive returns).